Reviews

Oil change they squeezed me in good job

I used the online appointment scheduler, chose my service, date, and time, but, never got an appointment confirmation e-mail. I went on line and used chat to confirm my appointment, and all i got was a text that said that someone would be with me shortly. I never got an answer. The next morning, I texted the no. and inquired about my appointment, and finally I got a confirmation of my appointment. Also, I cannot believe that an oil change and tire rotation can take 1-1/2 hours. That is rediculous. I don't know why you closed down your quick lane oil change service. Open it back up and use it for oil change and tire rotation service by appointment a couple daye a week. The most time I ever spent in line was 10 minutes, and I was out of there within 20 minutes of getting my service.

good job , and a quick oil change

I brought our truck in for warranty work. Adam is very nice to deal with also Lisa and Michelle whenever I call to make an appointment.

Quality service

My service experience was a good one. It was my first service appointment for my new Envision. I was told that the first appointment was and oil and filter change and a tire rotation. The oil and oil filter were changed in very timely fashion. I did not get the tire rotation. Not sure why, but my concern is that I won't receive the tire rotation from my initial service. We are very pleased with the Labadie Buick Service Department. V/R, John Pike

Ok

This is my third leased Buick from LaBadie in Bay City and I have been very pleased with the service department and Rich Morrissey who has been super at helping me select and answer my questions concerning my new vehicles.

Very responsive and quick to accommodate my schedule.

My husband and I have leased vehicles for over 20 years. Service after the sale is a priority for us. We didn't lease our new Buick Envision here but Labadie is the closest dealership so when my check engine light came on and due to the weather we opted to schedule our appointment here. Any other time and ANY other dealership that we had a issue with our lease we make an appointment and within a half an hour our car is in the bay being looked at and an apporiximate wait time is given. I set my appointment for 9:30 and was told that my car wouldn't even be looked at for at least 3 hours because there wasn't a technician available. I looked to my left and standing there were not one but 2 technicians doing nothing but shooting the breeze with another employee... Ok, fine I called my husband and he picked me up and we waited for a call, we waited until after 2 when my husband called and was told that it hadn't yet been looked at but wouild be going in soon and he would call. We waited.... at 3:45 when we hadn't been called yet we left for the dealership to retrieve my car looked at or not. When we arrived we were told the computer had to be reset and that it was almost done. My husband asked why the delay for something so quick when our appointment was for 9:30. He was told that the appointment was ONLY to talk to your service agent. So, maybe don't call it an appointment call it a drop off time. If you're short on technicians maybe don't take so many "appointments" My husband currently drives a Cadillac that he leased from your dealership and it will be his last as he just ordered a new Buick elsewhere and one of the main reasons is the complete lack of service after the sale.